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Tenant FAQs

Answers to your common questions

How do I change the contact information that I have given to you?
Your contact information can be updated online in your Tenant Portal by clicking “Edit” in the My Contact Information section.

How do I pay my rent?
Residents can make payments in a few different ways.

  1. Payment can be completed online! Simply log into your Tenant Portal, select Make Payment, and enter the necessary information.
  2. Payment may also be mailed to: The Charleston Property Company, PO Box 22623, Charleston, SC 29413.
  3. Payment can be brought into the office at the address on our home page during business hours. We are open Monday-Friday 9am-5pm.

How do I submit a maintenance request?
We recommend that residents complete their service requests online via their Tenant Portal. The alternative would be to call in your service request to The Charleston Property Company. Requests can be made over the phone. An emergency number is supplied on the office voicemail during non-business hours.

I have a maintenance issue, how do I know if it is an emergency?
All maintenance issues are different, we ask that you use your best judgment in assessing whether the situation is an emergency or not. Below is a list of some of the general issues that may constitute an emergency.

  • Personal Injury: Contact 911 immediately.
  • Fire: Contact 911 immediately. Then notify The Charleston Property Company.
  • Flood: If there is flooding in your home, please call our office immediately.
  • Heat: If the heat in your home is not working, please call our office.
  • Water: If the water in your home is not working at all, please call your local water provider, and then contact our office immediately. If the hot water in your home is not working, please contact our office only if it cannot wait until the next business day.
  • Plugged Toilet: This is only considered an emergency if the plugged toilet is the only toilet in your home. Please try to use a plunger before contacting our office.

I have a pet. Do the homes that The Charleston Property Company lists accept pets?
Every property is different because it depends on the preference of the homeowner. Most of our homeowners will allow pets with additional fees. Breed or species restrictions may be applied depending on the owner’s preference. It is best to contact our office for detailed information on the pet policy for the home you are interested in.

I want a pet but my lease doesn't allow it. Do I need to contact you?
Yes. You will need to contact our office before getting a pet. We will need to verify that the homeowner will allow you to have a pet. Once we verify that it is acceptable, you will need to sign a pet addendum and an additional pet fee may be required.

I want to live at this home! Now what?
If you are interested in a home that we have listed, the first step is to schedule a showing with a Leasing Agent. Please contact our office at 843-737-6034.

In Tenant Portal, how do I figure out my login information?
When on the Tenant Portal Login page, you can click ‘Forgot My Password.’ This will take you through the necessary steps to request a new password. If it tells you that the login has failed, this means that your email is not recognized. Please remember that you must use the email address given to The Charleston Property Company when you applied. If you do not remember the correct email or you continue to have problems, please call our office during business hours.

It is during normal business hours and I have a maintenance emergency, what do I do?
Immediately call our office at 843-737-6034. Our office staff will promptly contact the necessary maintenance service.

My lease is ending soon. What do I need to do?
Prior to your lease ending, we will contact you regarding a possible lease renewal. If you choose to move out at the end of your lease, you are required to give a 30 day notice to The Charleston Property Company.

The Charleston Property Company would like to reference Access Property Management Group as the creator of this FAQ section.

What do I use my Tenant Portal for?
The Tenant Portal can be used to pay rent, submit maintenance requests, contact your Property Manager, or view your leasing documents. You also have the ability to set up Auto Payments, view your payment summary, view previous maintenance requests, or change the contact information you have provided to The Charleston Property Company.

What if I am interested in more than one property listed
Not a problem! We can easily schedule showings with you for multiple properties! Please contact our office at 843-737-6034 to schedule a showing that works best with your schedule. We schedule individual showing appointments so that you can have one on one time with our Leasing Agent to ask any questions you may have and to see the home privately.

What is the process for applying to live at a rental property?
The first step in applying to live at a rental property listed by The Charleston Property Company is to schedule a showing with a Leasing Agent. Next, you will be asked to submit an application and pay an application fee of $50 per adult that would like to live at the property. An application can be submitted on the Rental Application page or a paper copy can be turned in at our office. The application fee allows us to run a criminal and credit background check. We will also verify income and ask for rental history references. A cosigner may be required under certain conditions. When your application is approved, you will be asked to pay the security deposit and schedule a move in date. This payment will hold the unit for you until your scheduled move in date. Please see the Move In Information page for further information.

When can I see the property that I am interested in?
Please contact our office at 843-737-6034 to schedule a showing that works best with your schedule! We schedule individual showing appointments so that you can have one on one time with our Leasing Agent to ask any questions you may have and to see the home privately.

Charleston Property Company
1064 Gardner Road
Suite 214
Charleston, SC 29407

Office Phone: 843.737.6034
Fax: 843.737.6031

Copyright © 2017 Charleston Property Company. All Rights Reserved.
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