Your contact information can be updated online in your Tenant Portal by clicking “Edit” in the My Contact Information section.
We recommend that residents complete their service requests online via their Tenant Portal. The alternative would be to call in your service request to The Charleston Property Company. Requests can be made over the phone. An emergency number is supplied on the office voicemail during non-business hours.
Every property is different because it depends on the preference of the homeowner. Most of our homeowners will allow pets with additional fees. Breed or species restrictions may be applied depending on the owner’s preference. It is best to contact our office for detailed information on the pet policy for the home you are interested in.
Yes. You will need to contact our office before getting a pet. We will need to verify that the homeowner will allow you to have a pet. Once we verify that it is acceptable, you will need to sign a pet addendum and an additional pet fee may be required.
If you are interested in a home that we have listed, the first step is to schedule a showing with a Leasing Agent. Please contact our office at 843-737-6034.
When on the Tenant Portal Login page, you can click ‘Forgot My Password.’ This will take you through the necessary steps to request a new password. If it tells you that the login has failed, this means that your email is not recognized. Please remember that you must use the email address given to The Charleston Property Company when you applied. If you do not remember the correct email or you continue to have problems, please call our office during business hours.
Immediately call our office at 843-737-6034. Our office staff will promptly contact the necessary maintenance service.
Prior to your lease ending, we will contact you regarding a possible lease renewal. If you choose to move out at the end of your lease, you are required to give a 30 day notice to The Charleston Property Company.
The Charleston Property Company would like to reference Access Property Management Group as the creator of this FAQ section.
The Tenant Portal can be used to pay rent, submit maintenance requests, contact your Property Manager, or view your leasing documents. You also have the ability to set up Auto Payments, view your payment summary, view previous maintenance requests, or change the contact information you have provided to The Charleston Property Company.
Not a problem! We can easily schedule showings with you for multiple properties! Please contact our office at 843-737-6034 to schedule a showing that works best with your schedule. We schedule individual showing appointments so that you can have one on one time with our Leasing Agent to ask any questions you may have and to see the home privately.
The first step in applying to live at a rental property listed by The Charleston Property Company is to schedule a showing with a Leasing Agent. Next, you will be asked to submit an application and pay an application fee of $50 per adult that would like to live at the property. An application can be submitted on the Rental Application page or a paper copy can be turned in at our office. The application fee allows us to run a criminal and credit background check. We will also verify income and ask for rental history references. A cosigner may be required under certain conditions. When your application is approved, you will be asked to pay the security deposit and schedule a move in date. This payment will hold the unit for you until your scheduled move in date. Please see the Move In Information page for further information.
Please contact our office at 843-737-6034 to schedule a showing that works best with your schedule! We schedule individual showing appointments so that you can have one on one time with our Leasing Agent to ask any questions you may have and to see the home privately.