Owners Portal

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Frequently Asked Questions

Can I see my property accounting online?

You will benefit from the advanced technology property management services provide when you work with us! This includes real-time access to your accounting.

You'll be able to pull dozens of reports to see how your property is doing, as well as access copies of any related documents. You can even see when your tenant paid their rent the instant we post the payment.

Do I approve maintenance work?

Maintenance requests are sent to you via email in real-time, when the tenant inputs it in the tenant portal. You can approve or decline the work order and one of our professional staff members will carry out the request.

Repairs are paid for on the 10th of the month using the rent money collected on the 1st of the month. An invoice is uploaded to your owner portal so you will always have a record of work performed.

Do I really need a property manager?

It depends on how experienced you are, and how much time and money you can invest while you learn. On the surface, managing a rental property seems like a pretty simple proposition. When you really get into all the little things that can happen with a home and a tenant, and the laws that govern how you work with both, it is more than most investors expect.

That’s why very few people manage their own rental homes long term. Most people handling a rental home for the first time will end up going with a property management company, or let frustration push them out of real estate investing entirely.

How much does it cost you every day to have your property sit vacant? If you don’t know you should figure it out. Most people can’t afford NOT to hire a professional property manager.

Unless you have a solid background in property management, your most expensive choice will probably be to save some money and manage the home yourself. Unless you are very good at pricing your rental, running an ad, taking calls, and negotiating a lease, it is easy to add a month or two to each vacancy. You may lease the house for less than it is worth, or settle for a tenant you can’t properly screen.

Unless you are experienced with managing this process, it is easy to have a simple 30 day eviction turn into 60 days or more of lost income. With a regular full time job taking your time, even seasoned experts can rarely manage their own rental home efficiently enough to save money over a professional property management company.

Those extra vacant months quickly cost you more than management fees ever will.

How do I get info on my rental property?

As soon as you sign up with The Charleston Property Company you will receive a link to your personal portal. You will have access to copies of all important documents, including your Management Agreement, the current Lease Agreement, repair invoices, and more, all online 24/7.

If you need to talk to somebody after taking advantage of the wealth of information we give you online, call or e-mail us anytime. We are happy to help you with any questions you may have. The Charleston Property Company makes it easy to know what is happening with your homes.


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