Find Your Perfect Home
The Ultimate Tenant Handbook
Our comprehensive handbook provides tenants with all the information they need to make the most of their rental experience, including guidance on lease agreements, move-in procedures, maintenance requests, and more.
Frequently Asked Questions
Your contact information can be updated online in your Resident Portal by clicking 'Edit' in the My Contact Information section.
Residents can make payments in a few different ways.
- Payment can be completed online! Simply log into your Resident Portal, select Make Payment, and enter the necessary information.
- Payment may also be mailed to: The Charleston Property Company, 1064 Gardner Road, Suite 214, Charleston, SC 29407.
- Payment can be brought into the office at the address on our home page during business hours. We are open Monday-Friday 9am-5pm.*
*Please note: Our hours and in-person availability may have changed due to the ongoing COVID-19 pandemic.
We recommend that residents complete their service requests online via their Resident Portal. The alternative would be to call in your service request to The Charleston Property Company. Requests can be made over the phone. An emergency number is supplied on the office voicemail during non-business hours.
All maintenance issues are different, we ask that you use your best judgment in assessing whether the situation is an emergency or not. Below is a list of some of the general issues that may constitute an emergency.
Personal Injury: Contact 911 immediately.
Fire: Contact 911 immediately. Then notify The Charleston Property Company.
Flood: If there is flooding in your home, please call our office immediately.
Heat: If the heat in your home is not working, please call our office.
Water: If the water in your home is not working at all, please call your local water provider, and then contact our office immediately. If the hot water in your home is not working, please contact our office only if it cannot wait until the next business day.
Plugged Toilet: This is only considered an emergency if the plugged toilet is the only toilet in your home. Please try to use a plunger before contacting our office.