Resident Portal

Secure access to rental payments,
maintenance requests, and more.

Pay Rent and Submit Maintenance Requests Online
Did you know that you can now pay your rent and submit maintenance requests online?

It’s fast, easy, and secure—so why wait? Below, you’ll find some information on how to get started, and a few reasons why so many others have already made the switch!

charleston property management

Once you’ve signed up, you can:

  • View and pay your bills any time (24/7)

  • View and pay your bills from anywhere (any computer with an internet connection)

  • Set up an automatic payment

  • Sign up for automatic reminder emails

  • Review your payment history

  • Submit Maintenance Requests


Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past.

Simply hop on your computer, and in just a few minutes, your rent is paid! Remove all doubt and schedule a payment in advance so your rent is paid automatically.


In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online.

Fear not! Your information is password protected, and all transactions are both encrypted and securely transmitted.


"Charleston Property Company CPC has managed my rental property for more than 3 years. CPC always identifies qualified renters. CPC provides excellent service to me as a real estate investor. The response time to emails/calls/text is amazing. Thank you, CPC, for the peace of mind, hard work and dedication to my property."

Reggie Bishop

Frequently Asked Questions

How do I change the contact information that I have given to you?

Your contact information can be updated online in your Resident Portal by clicking 'Edit' in the My Contact Information section.

How do I pay my rent?

Residents can make payments in a few different ways.

  • Payment can be completed online! Simply log into your Resident Portal, select Make Payment, and enter the necessary information.
  • Payment may also be mailed to: The Charleston Property Company, 1064 Gardner Road, Suite 214, Charleston, SC 29407.
  • Payment can be brought into the office at the address on our home page during business hours. We are open Monday-Friday 9am-5pm.*

*Please note: Our hours and in-person availability may have changed due to the ongoing COVID-19 pandemic.

How do I submit a maintenance request?

We recommend that residents complete their service requests online via their Resident Portal. The alternative would be to call in your service request to The Charleston Property Company. Requests can be made over the phone. An emergency number is supplied on the office voicemail during non-business hours.

How do I know if my maintenance issue is an emergency?

All maintenance issues are different, we ask that you use your best judgment in assessing whether the situation is an emergency or not. Below is a list of some of the general issues that may constitute an emergency.

  • Personal Injury: Contact 911 immediately.

  • Fire: Contact 911 immediately. Then notify The Charleston Property Company.

  • Flood: If there is flooding in your home, please call our office immediately.

  • Heat: If the heat in your home is not working, please call our office.

  • Water: If the water in your home is not working at all, please call your local water provider, and then contact our office immediately. If the hot water in your home is not working, please contact our office only if it cannot wait until the next business day.

  • Plugged Toilet: This is only considered an emergency if the plugged toilet is the only toilet in your home. Please try to use a plunger before contacting our office.