Owner FAQs

Answers to your common questions

Can I see my property accounting online?

You will benefit from the advanced technology property management services provide when you work with us! This includes real-time access to your accounting.

You'll be able to pull dozens of reports to see how your property is doing, as well as access copies of any related documents. You can even see when your tenant paid their rent the instant we post the payment.

Do I approve maintenance work?

Maintenance request notifications are sent to you via email in real-time, as soon as the resident inputs it in their resident portal. Our team will immediately take action to troubleshoot and diagnose the issue. If repairs are to exceed the pre-approved threshold, we will provide an estimate, at which time you can approve or decline repairs. 

Repairs invoices are paid on the 10th of the month using the rent money collected on the 1st of the month. Information regarding the repairs are uploaded to your owner portal so you will always have a record of work performed.

Do I really need a property manager?

It depends on how experienced you are, and how much time and money you can invest while you learn. On the surface, managing a rental property seems like a pretty simple proposition. When you really get into all the little things that can happen with a home and a tenant, and the laws that govern how you work with both, it is more than most investors expect.

That’s why very few people manage their own rental homes long term. Most people handling a rental home for the first time will end up going with a property management company, or let frustration push them out of real estate investing entirely.

How much does it cost you every day to have your property sit vacant? If you don’t know you should figure it out. Most people can’t afford NOT to hire a professional property manager.

Unless you have a solid background in property management, your most expensive choice will probably be to save some money and manage the home yourself. Unless you are very good at pricing your rental, running an ad, taking calls, and negotiating a lease, it is easy to add a month or two to each vacancy. You may lease the house for less than it is worth, or settle for a tenant you can’t properly screen.

Unless you are experienced with managing this process, it is easy to have a simple 30 day eviction turn into 60 days or more of lost income. With a regular full time job taking your time, even seasoned experts can rarely manage their own rental home efficiently enough to save money over a professional property management company.

Those extra vacant months quickly cost you more than management fees ever will.

How do I get info on my rental property?

As soon as you sign up with Charleston Property Company you will receive a link to your personal portal. You will have access to copies of all important documents, including your Management Agreement, monthly statements, repair invoices, and more, all online 24/7.

If you need to talk to somebody after taking advantage of the wealth of information we give you online, call or e-mail us anytime. We are happy to help you with any questions you may have. Charleston Property Company makes it easy to know what is happening with your homes.

How do I pick the right property management company?

Your property manager will have a impact on your experience as a real estate investor. We are investors ourselves and have tailored this company to be exactly what we wanted (and could never find) in a property management company. If your property manager can’t say yes to everything below, red flags should be going up for you!

Does my property manager 'get it'?

If they don’t own investment real estate themselves, they can’t possibly understand what it is like to be an investor, to have a vacant property, or to be left out of the loop. We believe it is impossible to effectively manage a rental property without that personal experience!

If your property manager knows what it is like to have a bad tenant, they will screen better if they know what it is like to pay that mortgage with no rent, they will be more committed to getting the home leased etc. If they aren’t passionate enough about real estate investing to be in the game themselves, how careful will they be with your investments? If they don’t nail this one, keep shopping!

Is my property manager focused on my home personally?

The critical thing to each investor shouldn’t be how many houses you manage, but how you will manage their ONE property. Before you sign up with a huge company, make sure they can provide you with the personalized care you deserve. How can you tell if they do a good job? Check them out with the BBB or with a simple Google search to find out if they manage their homes well, or just churn through the numbers.

How do I understand property management fees?

Don’t be fooled by all the smoke and mirrors. Nobody works for free, but some companies are masters of hiding the dozens of ways they can reach into your pocket.

  • Ask about the renewal contract and find out if your rates will change after the first of the year.
  • Ask about other things that may show up as bills on your accounting. Little extra charges and fees can nickel and dime a great property to death.
  • Make your property manager be honest about their fees. Expect great service and be ready to pay a fair price for it, but avoid the gimmicky promotions.
How do property managers market my rental?

A few tried and true quotes come to mind, 'You get what you pay for,' or 'There is no such thing as a free lunch,' and 'If it sounds too good to be true, it probably is.'

How much marketing do you really believe they will do for free? None. Count on it. We would never trust our results to the stuff we can get for free and we don’t think you should either. Be ready to make an investment in your vacancy.

The difference between aggressive marketing and free marketing will definitely show up in longer vacancies and extra mortgage payments with no rent. Leasing is a numbers game, and aggressive marketing will create more leads…More leads give us more choices…More choices result in better tenants in less time.


How do you handle maintenance issues?

Whether it is your primary home or a rental, things do go wrong in a home. The easiest way to lose a great tenant is to be careless with maintenance, or let the property condition decline. We advocate being very proactive with maintenance to keep the relationship with the tenant strong, and to preserve the value of your investment.

This aspect of your investment strategy is so critical that we strongly avoid cutting corners and going with the cheapest possible solution. There is usually a reason one painter is half the price of another… and it sometimes means paying the good contractor to go do it right after you tried to save a little money. We always leverage our volume to get you a good job for a fair price.

How fast will you get a great tenant for my rental property?

The fastest property to be leased in any neighborhood is almost always the best rental home for the best price. We will direct you on how to make your property the best, and how to price it to move. If you follow our lead, your vacancies will be very short. If we are trying to rent a home that is in rough shape and overpriced, be ready for a few extra mortgage payments.

  • We balance the need to end the vacancy with the desire to get the right tenant.
  • We don’t want to 'slam' a marginal tenant in your property fast, just to evict them in a month or two.
  • We are committed to marketing the home for maximum applications.
  • We then perform a thorough tenant screening to avoid problems where possible to place the right renters faster.
How much am I investing in your property management services?

For the dedicated price shopper, few things will be more confusing than trying to find the absolutely cheapest possible property manager (who you will naturally expect to outperform the more reasonably priced options). The reason for the confusion is that many managers will pull you in with an unbelievably cheap initial price that is loaded with hidden fees, and a January 1st renewal that hits like a landmine.

At Charleston Property Company, we would rather lose a few of the passionate price shoppers than be the company they get mad at when they realize their 'deal' wasn’t what they thought it was. Our fees are straightforward and easy to understand, but more importantly, honestly disclosed. We expect our clients to know we need to make a fair profit and we don’t mind being open about how we do it.

You can learn more about our fees here.

How much rent can you get for my rental home?

Rental rates fluctuate with neighborhood, time of year, and many other market conditions. What a house will rent for is entirely a function of the current market and your competition during a vacancy.

Unfortunately, it truly has nothing to do with your mortgage payment, what you rented the home for last time, or anything else. Making sure you are priced to move, without being too low, will be part of the initial visit our agent will make to the home.

Get a Free Rental Analysis today to get started!

What if a tenant needs to be evicted?

Very few tenants ever need to be evicted, but it does happen.

  • We always start the process with the intent to get the home back as soon as legally possible.
  • Along the way, we encourage the tenant to cure if we believe they will learn from the experience and stay current in the future.
  • We handle the 30-day notice, required mailings, the legal document preparation, and interfacing with the attorney.
  • Once a judgment is secured we schedule the visit to the house with a court officer to execute the Writ of Ejectment and change the locks on the house.
  • When possible, we work with the tenant rather than evict them, but we are committed to having your tenant on track and staying current or finding you a new tenant who will.
What if there are problems with the tenant or property?

Being a real estate investor is a long term commitment. If you follow the recommendations we give you during a portfolio plan, you will end up making real estate investments the foundation of your long-term wealth.

One reality of being in the game is that if you own enough real estate over a long enough period of time, you will experience everything being a property owner has to offer! The good news is that the problems that can come up are pretty predictable and easy to plan for. Part of our property management services is preparing you for those problems and making sure you know what to expect.

The key is to have the experience of a professional, full-service property management company behind you so you can get back on track quickly with minimal legal issues, loss of rent, and damage to the home.

What makes you Charleston’s best choice for property management?
  • Charleston Property Company staff has accumulated extensive professional experience and industry accreditation in real estate investment and property management.
  • Our agents are always available for personal mentoring and to answer your questions about real estate investing.
  • You will enjoy dedicated property managers and qualified leasing agents.
  • Our customer service staff is committed to quick response and making sure our clients are so satisfied they gladly refer their friends to us.
What type of leases do you offer?

We only offer a standard lease that complies with all state and federal laws to include all fair housing laws. Our leases are standard 12 months in length with the option to renew if the tenant qualifies.

What type of rental properties can you handle?

We are perfectly happy managing a wide variety of single-family homes, condos, and townhomes. We specialize in middle to upper middle income single-family homes, condos, and townhomes.

What types of rental properties do you recommend?

There are literally hundreds of factors that impact the properties we recommend to our real estate investor clients. Overall, we focus on properties that will be held for long term growth, in areas that have the strongest potential for maximum return on investment. The easiest homes to own and manage are the homes that attract the very best tenants in any given neighborhood.

When can I expect an owner payment from The Charleston Property Company?

We guarantee to initialize a direct deposit of rental payment into your bank account on the 10th day of each month or the following business day if the 10th falls on a weekend or holiday.


How much can your home rent for?

Our market analysis helps investors make data-informed decisions about their rental property.